Products / WorkControl Software / ITIL Service Desk

ITIL Service Desk

Easy to

Capture Incidents
Automate Ticket Numbers
Track Work / Email Correspondence

View Demo     Free Download

The ITIL Service Desk provides a simple infrastructure for capturing incidents and automating service desk ticket numbers for tracking work and email correspondence. It is a searchable and sortable structure which
makes finding tickets by keyword, dates, and descriptions fast and easy.

FEATURES

Capture incidents and automate service desk ticket numbers
 Search and sort structure makes finding tickets faster and easier
 Log and track user actions discretely and chronologically
 Create categories and subcategories for tagging tickets
 Create security roles and assign users to them
 Assign tickets to security roles
 Notify users when a ticket is assigned to them
 Notify requester for status changes to their ticket
 Admin Settings can require user login to submit tickets and/or allow tickets to be submitted anonymously
 Requester sees all their submitted tickets and status in one place
 Users sees all tickets assigned to them after login and can also search for any ticket in the database

SOFTWARE PROJECT MANAGEMENT

The agile method is employed.  See Flying Donut

BENEFITS

Easy to use
 Workflow – requester > service admin > technician
 Track work and email correspondence
 Mobile friendly
 Search friendly
 Multilevel tags (taxonomy)
 Role permission
 Azure cloud-ready

REQUIREMENTS

DotNetNuke 7 +
 Bootstrap compatible theme

DOWNLOAD

The source code and release are on GITHUB

FAQs

ITIL Service Desk is a help desk application.

Users report issues by submitting ticket. Ticket is assigned to technician who will resolve that issue and update the ticket status. System will notify user when the ticket is completed.

To run ITIL Service Desk module, you will need DotNetNuke and Bootstrap compatible theme. ITIL Service Desk is an extension of DotNetNuke – a free opensource content/application management system. Think of extension as plug-in or add-on. Bootstrap is a CSS framework that enables responsive content display on desktop, tablet and mobile. You can get a free DotNetNuke Bootstrap HammerFlex theme from http://www.christoc.com/Products/HammerFlex and DotNetNuke Installation Guide from http://www.dnnsoftware.com/wiki/how-to-install-dotnetnuke.

Visit https://github.com/fujinguyen/ITILServiceDesk/releases

To report issue or suggestion fill in the Contact Us form here

ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. Visit http://en.wikipedia.org/wiki/ITIL for more information.

Yes