FEATURES
Capture incidents and automate service desk ticket numbers
Search and sort structure makes finding tickets faster and easier
Log and track user actions discretely and chronologically
Create categories and subcategories for tagging tickets
Create security roles and assign users to them
Assign tickets to security roles
Notify users when a ticket is assigned to them
Notify requester for status changes to their ticket
Admin Settings can require user login to submit tickets and/or allow tickets to be submitted anonymously
Requester sees all their submitted tickets and status in one place
Users sees all tickets assigned to them after login and can also search for any ticket in the database
SOFTWARE PROJECT MANAGEMENT
The agile method is employed. See Flying Donut
BENEFITS
Easy to use
Workflow – requester > service admin > technician
Track work and email correspondence
Mobile friendly
Search friendly
Multilevel tags (taxonomy)
Role permission
Azure cloud-ready
REQUIREMENTS
DotNetNuke 7 +
Bootstrap compatible theme
DOWNLOAD
The source code and release are on GITHUB